Refunds and Returns Policy
At Reich’s Poultry Farm, we take great pride in offering high-quality live poultry and related products to our valued customers. Our goal is to ensure your complete satisfaction with your purchase. However, we understand that circumstances may arise where you may need to request a refund or return. This policy outlines our guidelines for refunds and returns of live poultry and associated items purchased through our website.
Dead-on-Arrival (DOA) Guarantee:
- We guarantee that all live poultry will be healthy and alive upon arrival at your specified shipping address. In the unfortunate event that any of your poultry arrives deceased, please follow the DOA procedure outlined below to request a refund:
- Contact our customer support team at email@example.com within 24 hours of receiving your shipment.
- Provide clear photos of the deceased poultry, including the shipping label, as proof.
- Once we verify the DOA claim, we will issue a refund for the affected poultry or offer a replacement at no extra cost, as per your preference.
Cancellation of Orders:
- Orders may be canceled within 24 hours of placement without incurring any cancellation fees. Contact our customer support team at [Customer Support Email] to request a cancellation.
- If you wish to cancel an order after 24 hours, a cancellation fee of [Cancellation Fee Percentage]% of the total order value may apply.
Refunds for Other Reasons:
- Refunds for reasons other than DOA will be considered on a case-by-case basis. Please contact our customer support team to discuss your specific situation.
Returns for Incorrect Orders:
- If you receive the wrong poultry or products due to our error, please contact our customer support team within 7 days of receiving your shipment.
- We will provide you with return instructions, and upon receiving the returned items, we will promptly send you the correct poultry or products at no additional cost.
Returns for Non-DOA Issues:
- Returns for non-DOA issues, such as a change of mind or dissatisfaction with the poultry, are generally not accepted. However, we may consider exceptions on a case-by-case basis.
- If we approve a return, you will be responsible for all return shipping costs, and a restocking fee of [Restocking Fee Percentage]% of the total order value may apply.
- All refund and return requests must be initiated through our customer support team at [Customer Support Email].
- We reserve the right to refuse any refund or return request that does not meet the criteria outlined in this policy.
- Refunds will be processed using the original payment method, and the processing time may vary depending on your payment provider.
This Refunds and Returns Policy is effective as of September 13, 2023 and is subject to change without prior notice. Please review this policy periodically for any updates or revisions.